Campus Location: New Westminster

Regular / Term: Casual Part Time 

Closing Date: Open until filled

Position Summary

We are seeking a dedicated and detail-oriented Casual Registration Officer to join our team. This vital role is integral to ensuring a seamless registration experience for students and maintaining the accuracy and integrity of student records. If you are passionate about customer service, adept at managing data, and thrive in a dynamic environment, we encourage you to apply.

The Casual Registration Officer plays a role in supporting students by managing enquiries, processing registration payments and refunds, and maintaining accurate student records within the Colleague system. This role involves providing comprehensive registration services, including registrations, transfers, withdrawals, and credit card payment processing. The officer ensures the integrity of student data and collaborates with program areas to stay updated on course offerings and address any discrepancies. Additionally, the Casual Registration Officer handles cancelled classes and addresses student concerns effectively.

In addition to registration support, the Casual Registration Officer provides Tier 1 technical assistance for students using myJIBC portal, Student Self-service and Login to Online Classes. Responsibilities include offering information about JIBC programs, referring students to specific program areas, and performing receptionist duties such as way-finding and referrals to campus supports. The ideal candidate will have a certificate or diploma in business or office administration, and proficiency in database management, word processing software, and technical support. Strong communication and customer service skills, and the aptitude to learn new software are essential for success in this role.

Qualifications & Requirements:

• Certificate or diploma in business, office administration, or accounting.
• 3 years relevant experience; or acceptable equivalent combination of education, training and experience.
• Demonstrated proficiency with database management, intelligent learning platforms or other online applications.
• Demonstrated proficiency in word processing software (Intermediate MS Word, Excel), electronic mail and internet applications.
• Technical support experience in a web-based environment is a definite asset.
• Excellent verbal and written communication skills required.
• Ability to establish and maintain effective working relationships with a variety of clients from a diverse background.  
• Excellent telephone manner and the ability to stay calm under pressure.
• Excellent customer service skills with the ability to communicate courteously and effectively in-person, in writing, and over the telephone.
• Aptitude to learning new software and computer systems.
• Proven ability to work in a team environment and the ability to work independently.
• Proven ability to multi-task, establish work priorities and to work in a high volume, detailed environment with attention to accuracy and timelines.

About JIBC

Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture – supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management. 

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study – from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis – as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers:

We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

How to Apply

Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling the position. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Only candidates selected for an interview will be notified.

Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and students and where everyone feels empowered to share their experiences and ideas. 

We encourage applications from members of groups that have been marginalized on any grounds named under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or a person of Indigenous ancestry.

We thank all applicants for their interest in employment with JIBC.  Only those selected for an interview will be contacted.